Our Mission

Our mission is to help both employers grow their business and employees grow their career. We believe in hard work. We believe in opportunity. And we believe that when these intersect, lives change for the better.

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Our Team

We are a boot-strapped, nimble and externally focused company. We keep our team small and our meetings to a minimum. This allows us to stay on top of the market, adapt quickly and thrive.

steve lombardi

Steve Lombardi

Chief Executive Officer

brian hom

Brian Hom

Founder & Chief Operating Officer

Zubin Nagarvala

Zubin Nagarvala

Founder & Chief Business Development Officer

Donnie Mannino

Donnie Mannino

Chief Strategy Officer

Kristy Fallon

Kristy Fallon

Chief Client Officer

Luciano Rammairone

Luciano Rammairone

Chief Corporate Development Officer

Jitesh Vidhani

Jitesh Vidhani

Senior Vice President of Technology

Ognian Topalov

Ognian Topalov

Senior Vice President of Technology

Be a Part of Something Special

Because our team is small and our business is constantly changing, we offer plenty of opportunities for you to take on new challenges and to grow your skill set. If you like to roll up your sleeves and work hard, join us!

Something Special

Open Positions

Computer Programmer

Summary:

  • Write computer programs for the Upward.Net platform, back-end tools, and APIs. Complete programming using languages and software products and create and test the code across multiple environments and operating platforms. Use specifications drawn up by software developers to write computer codes for user interfaces to internet applications throughout the development lifecycle.

Education Requirements:

  • Master's Degree in Computer Science.

Experience:

  • At least three years of experience as Computer Programmer or Software Developer.

Special Skills:

  • Requires experience with Object Oriented Programming concepts; Algorithms and Data Structures; SOLID Design Skills; System Analysis and Technical Architecture (Client-server, multi-tier applications, and Web technologies); Life Cycle Development process which includes Designing; and Developing, Implementation, and Testing.
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Sales

Summary:

  • We're looking for dynamic, high performing sales people with 2+ yrs experience selling technology and/or services over the phone and via web-based presentations. The ideal candidate has a history of bringing on new business, exceeding sales quota, loves the thrill of the hunt as a result of outbound prospecting and activity metrics.

Responsibilities:

  • Research, identify, and tenaciously generate weekly new opportunities over the phone and web
  • Qualify, build, and manage an accurate sales funnel
  • Strategically attack a regional territory to close new business
  • Maintain a good volume of activity including outbound calls, emails, & social selling in a transactional environment
  • Skillfully deliver web based presentations using inside sales best practices
  • Exceed a quarterly and annual sales quota
  • Thrive on change while remaining highly organized, optimistic, and coachable
  • Drive to individually compete (and win!) while still being a fantastic team player

Qualifications/Experience:

  • 2 - 3 years of B2B inside sales or relevant experience selling over the phone/web
  • B.A. degree or equivalent required.
  • Must communicate effectively in both the written and spoken word Knowledge of the internet marketing space and computer literacy is a requirement
  • Ability to juggle many matters at once and quickly shift from one situation to another
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Business Development

Summary:

  • We're looking for a dynamic, high performing, driven and analytical Director to build partnerships that will grow our business.

Responsibilities:

  • Identify and develop new partnerships
  • Manage and expand existing partner relationships
  • Evaluate new partnerships for ROI and alignment with key business objectives
  • Work with product and tech teams on deal implementations and management
  • Present ideas for new BD opportunities
  • Negotiate deal terms and review contracts for accuracy
  • Data-driven decision making with strong analytical capabilities
  • Excellent communication and negotiating skills
  • Very good organizational skills
  • Detail-oriented, hard-working, proactive problem solver
  • Ability to think strategically while rolling up your sleeves to get the job done
  • Ability to balance partner demands with company objectives
  • Ability to multi-task, work independently

Qualifications/Experience:

  • A bachelor's degree or higher
  • 7+ years experience in business development
  • Strong applications experience (MS Excel, Outlook, PowerPoint, etc.) with working knowledge of Salesforce
  • Experience with online advertising, recruitment industry, or CPC marketplaces a plus
  • Experience with online start up a plus
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Account Management

Summary:

  • We're looking for high performing Account Managers with 1-3 years quota carrying experience growing and retaining revenue while maintaining an exceptional level of customer service. As an Account Manager you will be responsible for managing 150+ current advertising brands, proactively reaching out to ensure client satisfaction/retention and increasing revenue via upsell opportunities and contract renewals.

Responsibilities:

  • Manage book of business with focus on revenue growth and retention while providing exceptional customer service
  • Maintain a high daily volume of activity including outbound calls, emails, with the intent of nurturing client relationships and identifying upsell opportunities
  • Proactively manage book of business to ensure clients have an overall great experience with Upward.net, while partnering with the Client Success Team to ensure clients are receiving proper program expectations
  • Skillfully deliver bi-monthly client check-in calls/presentations with the goal of ensuring client renewal before end of contract term
  • Exceed monthly/quarterly retention and growth quotas
  • Thrive on change while remaining highly organized, optimistic, and coachable
  • Drive to individually compete (and win!) while still being a fantastic team player

Qualifications/Experience:

  • 1-3 years of Account Management experience (prior sales or advertising experience desired
  • Ability to manage roughly 200 SMB clients with a strong focus on quota achievement, account retention and growing your book of business
  • Excellent time management and organizational skills with the ability to track numerous details
  • Solid ability to handle tough conversations with clients in a professional, solution-oriented manner
  • Strong belief in proactive rather than reactive approach to handling clients and problems
  • A passion and deep understanding of customer service and business growth
  • Technically savvy
  • HR or recruiting industry experience preferred (but not required)
  • Strong interpersonal communication (both verbal and written)
  • Bachelors Degree
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Customer Success Manager

Summary:

  • Upward has a rapidly expanding base of small business customers that need to be serviced with the best care and efficiency. Our mission for these clients is to attract and hire the best possible talent. To continue to build our brand and adoption among Hiring and Branding Teams, we want our customers to receive massive value from our service.

Responsibilities:

  • Drive Customer Success Outcomes by increasing renewal rates and reducing churn
  • Influence future Customer lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Expand revenue in accounts through cross-sell and up-sell via partnership with Account Management
  • Generate new business growth through greater advocacy and reference-ability
  • Define and optimize the Customer Lifecycle
  • Deliver "WOW" moments as early as possible in the customer journey and through out their journey as Customers
  • Manage Customer Success activities to include but not excluding Onboarding, Training / Education, Professional Services, Customer Support, Client Check-in Calls & QBRs, Renewals, Cross-sell / Up-sell, and Customer Advocacy
  • Measure Effectiveness of Customer Success by defining and executing on operational metrics
  • Communicate metrics to executive team, company and board
  • Grow and lead a world-class Customer Success Team through successful recruitment
  • Enhance Effectiveness and Efficiency Through Technology Support systems and Customer marketing software
  • Inspire Customer Success Across all of Glassdoor and create a company-wide culture of Client Advocacy

Qualifications/Experience:

  • 5+ years experience in leading customer-facing organizations
  • Strong drive for delivering amazing client experiences and value
  • Strong empathy for customers AND passion for retention and growth
  • Preferred combined background of post-sale and sales experience
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Experience scaling customer success systems
  • Experience developing scalable customer education programs
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills at the Executive level
  • Relevant Bachelor's degree
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Database Engineer

Responsibilities:

  • Design and develop Data Warehouse solutions using a variety of different technologies.
  • Design and develop a distributed data processing platform using Big Data technologies.
  • Analyze, design and develop tests and test automation suites.
  • Provide ongoing maintenance, support and enhancements in existing systems and platforms.
  • Collaborate with product managers, data scientists, business users and other engineers to define requirements and design solutions.
  • Influence the team by providing recommendations for continuous improvement.
  • Mentor other engineers in the team regarding technology and best practices.

Qualifications/Experience:

  • 10+ years of hands-on experience with developing Data Warehouse Solutions using relational databases like Oracle/MySQL/SQL Server, etc.
  • 4+ years of hands-on experience developing a distributed data processing platform with Big Data technologies
  • Experience with commercial ETL platforms
  • Experience with modern programming languages like Java
  • Experience working with, processing and managing large data sets (multi TB/PB scale).
  • Experience with test driven development and automated testing frameworks.
  • Capable of delivering on multiple competing priorities with little supervision.
  • Excellent verbal and written communication skills.
  • Bachelor's Degree in computer science or equivalent experience
  • Experience with machine learning technologies like Mahout, MLBase, etc.
  • Experience with building recommender systems and other data driven products.
  • Experience working with AWS technologies like EC2, EBS, S3, EMR, Redshift, etc.
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Software Engineer

Summary:

  • We were named one of the fastest growing companies in America by Inc Magazine in consecutive years (2013 & 2014). We also achieved additional honors by the San Francisco Business Times as one of the Fastest Growing companies in the Bay Area of 2013. We want people on our side who have a lively side of their own; people who appreciate hard work and aren't afraid to get a little greasy (elbow grease, that is) all while having fun.

Responsibilities:

  • Develop, debug, enhance and maintain functionality of the platform and back-end tools and APIs using the existing technical infrastructure, practices and methodologies
  • Work independently and with minimal guidance to complete development tasks
  • Develop across the entire stack, including front-end, business-tier, and database-tier
  • Work with team members and other personnel in the company to identify issues and debug code
  • Develop increasing understanding of the platform architecture, codebase, and functionality

Qualifications/Experience:

  • Bachelor degree in Computer Science/Information Systems or equivalent.
  • 2+ years of practical experience as software developer.
  • XML and Web Services/REST
  • HTML, CSS and Java Script.
  • Experience with Amazon AWS, SES etc is a plus.
  • Groovy language and Grails platform experience is desirable
  • Configuring Apache, Tomcat, MySql etc.
  • MySQL administration and optimization
  • Bonus: experience working on information retrieval or hard core search technologies
  • Bonus: experience building mobile web applications or products for international audiences, including localization
  • Bonus: experience building test automation to support projects
  • Extra Bonus Points: you're fun to be around!
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Senior Software Engineer

Summary:

  • We were named one of the fastest growing companies in America by Inc Magazine in consecutive years (2013 & 2014). We also achieved additional honors by the San Francisco Business Times as one of the Fastest Growing companies in the Bay Area of 2013. We want people on our side who have a lively side of their own; people who appreciate hard work and aren't afraid to get a little greasy (elbow grease, that is) all while having fun. If you're ready to join, then get set and apply!

Responsibilities:

  • Develop, debug, enhance and maintain functionality of the platform and back-end tools and APIs using the existing technical infrastructure, practices and methodologies
  • Work independently and with minimal guidance to complete development tasks
  • Develop across the entire stack, including front-end, business-tier, and database-tier
  • Work with team members and other personnel in the company to identify issues and debug code
  • Develop increasing understanding of the platform architecture, codebase, and functionality

Qualifications/Experience:

  • Bachelor degree in Computer Science/Information Systems or equivalent.
  • 5+ years of practical experience as software developer.
  • XML and Web Services/REST
  • HTML, CSS and Java Script.
  • Experience with Amazon AWS, SES etc is a plus.
  • Groovy language and Grails platform experience is desirable
  • Configuring Apache, Tomcat, MySql etc.
  • MySQL administration and optimization
  • Bonus: experience working on information retrieval or hard core search technologies
  • Bonus: experience building mobile web applications or products for international audiences, including localization
  • Bonus: experience building test automation to support projects
  • Extra Bonus Points: you're fun to be around!
Read More

Send all job inquiries to hiring@upward.net

Want to Learn More?

Whether you are an employer, partner, or want to join the team, we'd love to hear from you.


Our Address

548 Market St
Suite 30363
San Francisco, CA 94104
1.866.422.2048
280 Park Ave
Suite 2056
New York, NY 10017
1.866.505.2163

Get in touch

General Support:
support@upward.net

Employer Products:
employers@upward.net

Publisher Opportunities:
publishers@upward.net

Contact Us